Terms & conditions
6"}
MYSOUL Fitness – Terms & Conditions
Welcome to MYSOUL Fitness. By booking or attending any class, coaching session, event, or wellness service with us, you agree to the following Terms & Conditions.
### 1. Bookings
All classes, sessions and services must be booked in advance through our booking system or directly with MYSOUL Fitness. Spaces are limited and are allocated on a first come, first served basis.
Bookings are only confirmed once payment has been received (unless otherwise agreed).
---
### 2. Payments
We accept card payments, bank transfer and cash payments.
Payment is required at the time of booking for single sessions unless agreed otherwise.
Membership subscriptions are charged monthly and remain active until cancelled by the member.
Personal Training packages must be paid in advance or according to an agreed payment plan.
---
### 3. Cancellation & No Show Policy
For group classes (including Zumba® and Meditation), cancellations or rescheduling must be made at least 12 hours before the class start time.
For Personal Training sessions, a minimum of 24 hours notice is required.
Late cancellations or failure to attend without notice (no-show) may result in the full session being charged or deducted from your package/membership allowance.
---
### 4. Membership Terms
MYSOUL Fitness memberships are flexible and not tied to a fixed-term contract. Members may cancel their membership at any time.
Memberships are personal and non-transferable.
Unused sessions do not roll over into the following month unless otherwise stated.
Members may freeze their membership for up to 3 months (12 weeks) per calendar year.
A minimum freeze period of 2 weeks applies, and freeze requests must be made in advance.
Membership benefits will automatically resume at the end of the approved freeze period.
If a member chooses to cancel their membership and later wishes to rejoin, a £20 Membership Reactivation Fee will apply.
Membership fees are non-refundable once payment has been processed.
---
### 5. Trial Offers
Any introductory offer, free trial class or promotional first-session discount is limited to one use per person and cannot be combined with any other offer unless otherwise stated.
---
### 6. Health & Participation
By participating in any class or coaching service, you confirm that you are medically fit to take part in physical activity.
You must inform MYSOUL Fitness of any injuries, health conditions or concerns before participating.
Participation is entirely at your own risk.
---
### 7. Personal Belongings
MYSOUL Fitness accepts no responsibility for any loss, theft or damage to personal belongings brought to classes, sessions or events.
---
### 8. Changes & Cancellations by Us
MYSOUL Fitness reserves the right to change instructors, venues, schedules or cancel sessions when necessary.
Where possible, reasonable notice will be given and alternative arrangements, credits or refunds may be offered at management discretion.
---
### 9. Code of Community
MYSOUL Fitness is built on positivity, respect, inclusivity and wellbeing.
We reserve the right to refuse service or terminate memberships in cases of inappropriate behaviour, harassment, abuse or repeated disruption to the community environment.
---
### 10. Contact
For bookings, support or enquiries, please contact:
MYSOUL Fitness
@mysoulzumba Instagram
07464169037
**Elevate your body. Empower your soul